In recent 6.6 versions and up, the upgrade script is not being automatically anymore after updating the package. You will see this message in the screen:
This is perfectly normal! If you are the server administrator, you will need to run the upgrade script manually, thus finishing the upgrade process. If not, notify the administrator that they should finish the upgrade process.
If you enable debugging, your client side error messages will be more verbose. Add or edit the line
$config["debug"] = true; in your Group Office configuration file (normally
In the Networking tab of your developer toolbox, you can view the individual requests to the API or server, as well as a response code. These HTTP response codes are pretty easy to read and helpful when checking whether the problem is on the server.
- 2XX : the request was successful. In some cases, the script was successful, but there feedback from the API, like form validation errors. In those cases, a helpful message is returned.
- 4XX: the script or file unavailable to the current user. That is either because the user does not have the proper permission or the file does not exist.
- 5XX: there is an actual error in a script.
Log entries can normally be found in the log files of the web server. The exact location of the error log depends on your
/var/log/apache2 is the default location for apache in many Linux distributions.
Here’s a few helpful hints that will help us troubleshoot Group Office if needed. When using our ticketing system (when you have access to our ticketing system, you know) or Github, it may be helpful to provide the following information:
- Describe your problem as thoroughly as possible.
- What was your expected result?
- What was the actual result?
- What were the steps to reproduce this error?
- What is the current GO version that you are using?
- In some cases, server details may be relevant like PHP version, MySQL / MariaDB version of even version of the operating system.